If you have lost, damaged or require extra keys, then you can do so with us. Due to the high security level of the Disklok and the nature of what it is protecting, replacement keys can only be ordered through us.
Disklok do not manufacture new keys on site for security reasons and there is only one location in the UK authorised to do so.
Three Options: Depending on your location, there are 3 ways to acquire spare or replacement keys.
1. Key Code number – This is a 4 digit number preceded by 1 letter which is supplied on the original key ring, for example: D1234. You can place an order directly on the UK website here https://disklokuk.co.uk/shop/
NOTE: the Disklok ID number on the inside of the disk is for manufacturing reference and is not related to the key number. Your order will be processed and shipped to your address between 7-10 working days from receipt of your order. Please allow 1-2 delivery days for UK shipping, and 3-5 days for international shipping. This service is available globally.
2. Original key – You can submit an original key to us by post for copying. You can place an order directly on the UK website here https://disklokuk.co.uk/shop/
It is your responsibility to ship the key to us safely, therefore please use a recorded or tracked delivery service. NOTE: Please wrap your key to stop it puncturing through the envelope or use a padded version. Once your key is received, your order will be processed and shipped to your address between 7-10 days (provided you have placed an order online). Please allow 1-2 delivery days for UK shipping, and 3-5 days for international shipping. This service is available globally.
3. Change barrel – If you are unfortunate enough to have mis-placed the original key code number and lost all of your keys, we can change the locking barrel for a brand new one, giving you 3 new keys with key code number. You can place an order directly on the UK website here https://disklokuk.co.uk/shop/
NOTE: we can only perform a re-lock if the lock is open, i.e. the chrome part of the lock is not depressed into the handle. This service is performed in house only (UK).
It is your responsibility to ship the Disklok to us safely, therefore please use a recorded or tracked delivery service. NOTE: Please include any original keys and make sure there is adequate packaging.
Once your Disklok is received, your order will be processed and shipped to your address between 3-5 days (provided you have placed an order online). Please allow 1-2 delivery days for UK shipping. This service is only available to UK domestic customers.
see below for postal details.
Postal Address:
The address to send a key back to us is:
Disklok UK Limited
Disklok House
Preston Road
Charnock Richard
Chorley
Lancashire, UK
PR7 5HH
To return for re-locking please send to:
Festive Lights Ltd
Unit 2 Hillridge Road
Martland Park
Wigan, UK
WN5 0LS
Need to speak to us about replacing your keys?